What is the Consumer Credit Commission

Introduction

With the passage of the Consumer Credit Bill 2025, Malaysia will establish a new regulator known as the Consumer Credit Commission (CCC) to oversee and standardise the consumer credit industry across the broad landscape of non-bank lenders.

Until the CCC is fully operational, a Consumer Credit Oversight Board Task Force (CCOB TF) is handling early preparations and oversight.

This article breaks down what the CCC is expected to do, how it differs from the interim body, and what that means for borrowers like you.

1. Purpose & Role of the CCC

The CCC’s main mandate is to regulate and supervise non-bank credit providers and credit service providers, under the framework of the Consumer Credit Act 2025 (the Act enacted from the Bill).

Key objectives include:

• Licensing and oversight of non-bank credit businesses (moneylenders, BNPL, leasing, factoring, credit sales, etc.)

• Regulating credit service providers (e.g. debt collection, repossession, debt counseling)

• Enforcing fair conduct rules: banning misleading advertising, hidden charges, unfair terms, and unethical recovery practices

• Handling consumer complaints, investigations, and disputes under the Act

• Collecting industry data, issuing guidelines, and advising policy on consumer credit matters

Once fully established, the CCC may integrate regulatory functions currently under various ministries (e.g. KPKT, KPDN) into a centralised regime.

2. CCC vs. CCOB Task Force — What’s the Difference?

Currently, the CCOB TF is managing preparatory work and transitional oversight duties until the CCC is operational.

3. Powers & Responsibilities of the CCC

When the CCC becomes active, it is expected to have:

• Licensing/Registration Powers
  All non-bank credit providers and service providers must register or obtain a license to operate. Operating without one will be subject to penalties.

• Enforcement & Sanctions
  The CCC can investigate violations, impose fines, revoke licenses, and take legal action against non‑compliant lenders or providers.

• Conduct Regulations
  It will enforce conduct rules—requiring clear disclosure of interest rates, fees, total repayment cost, and banning unfair or misleading practices.

• Consumer Complaint & Dispute Resolution
  Borrowers will be able to file complaints with the CCC, which will have processes for investigating and resolving them.

• Data Collection & Policy Advisory
  The CCC will collect data from credit providers to monitor trends, assess risks, and propose policy improvements.

• Phased Expansion
  It may gradually absorb regulatory functions from existing agencies (e.g. KPKT, KPDN) over multiple phases.

4. What Borrowers Should Expect

• Higher Consumer Protection
  More safeguards in loan advertisements, contracts, and recovery practices.

• Better Recourse for Complaints
  A centralised body (the CCC) to file complaints against non-bank credit providers.

• Greater Transparency
  Clear, standardised terms across lenders, fewer hidden fees surprises.

• Safer Lending Practices
  Only licensed providers can legally operate, reducing the risk of scams or unauthorised lenders.

• Gradual Transition Period
  Not all functions will transfer immediately — over time, more oversight shifts to CCC.

5. How MoneyMart Asia Aligns with the CCC’s Vision

MMA is already adopting practices that align with CCC’s future standards:

• Only partnering with licensed and vetted lenders

• Showing full loan terms and costs upfront

• Never charging borrowers an application or processing fee

• Educating consumers about fair borrowing

Once CCC is operational, MMA can be a bridge between borrowers and compliant, regulated lenders — reinforcing trust in digital lending.

Conclusion

The establishment of the Consumer Credit Commission (CCC) marks a major turning point in Malaysia’s credit landscape. It will bring order, accountability, and consumer protection to what has been a patchwork of regulated and unregulated credit providers.

For borrowers, the CCC means safer options, clearer terms, and stronger recourse when things go wrong. For platforms like MoneyMart Asia, it underscores the importance of compliance, transparency, and ethical matching of credit offers.

As the CCC gears up, MMA remains committed to helping Malaysians borrow smart, securely, and confidently.

This article was published by MoneyMart Asia (www.moneymart.asia). MoneyMart Asia (MMA) is a Loan platform which connects Borrowers to Licensed Lenders in a safe, simple and secure manner. We are registered as MMA FINTECH SDN BHD (1613722-W).